FAQ

Where is LUANDA based?

LUANDA is a family-founded fashion brand based in Kosovo. Our pieces are carefully created with a focus on craftsmanship, detail, and distinctive design.

How do I choose the right size?

Please refer to our Size Guide before placing your order. If you are between sizes or would like a more precise fit, you can also provide your personal measurements.

Can I provide my measurements?

Yes. You can provide your bust, waist, hip, and other relevant measurements when ordering selected pieces for a more personalized fit.

Are LUANDA dresses handmade?

Many LUANDA pieces feature hand-finished details and artisanal techniques. The level of handwork varies depending on the individual design.

How long does it take to prepare my order?

Preparation times vary depending on the design and availability. Made-to-order and more detailed pieces may require additional production time (usually 2-5 weeks). The estimated timeframe will be provided with your order.

Do you ship internationally?

Yes, LUANDA offers international shipping. Shipping costs and delivery times vary depending on your destination.

Can I return or exchange my order?

Returns and exchanges are subject to our Return Policy. Made-to-measure, customized, and personalized pieces may not be eligible for return or exchange.

Can I make changes to a dress?

Depending on the design, certain adjustments may be possible. Please contact us before ordering to discuss your request.

How can I contact LUANDA?

For questions about sizing, orders, designs, or other enquiries, please contact us through our Contact page. Our team will be happy to assist you.